Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, email address, and service address.
• Service Information: Appliance type, brand, model, issue description, and repair history.
• Appointment & Booking Data: Scheduled dates, job notes, and billing information collected through our scheduling system (Jobber).
• Communications: Text messages (SMS), voicemails, emails, and notes from phone calls, including interactions with our automated phone receptionist.
• Website Usage Data: IP address, browser type, pages visited, referring URL, and time on site — collected automatically via cookies and analytics tools (Google Analytics).
• Payment Information: We do not store payment card data directly. Payments are processed through third-party processors (e.g., Jobber, PayPal, Venmo) subject to their own privacy policies.

2. How We Collect Your Information

• Directly from you when you fill out a contact or booking form, call us, or send a text message.
• Automatically when you visit our website through cookies, log files, and analytics tools.
• Through our service software (Jobber) when you schedule or pay for service.
• Through our automated phone system when you call our business number — see Section 5 below.

3. How We Use Your Information

We use your information to:

• Schedule, perform, and follow up on appliance repair services.
• Send appointment reminders, service updates, and job completion confirmations via phone, text, or email.
• Process payments and maintain warranty records.
• Respond to inquiries, questions, and complaints.
• Send service-related text messages through our Jobber business number (see Section 4).
• Route and manage incoming calls through our automated phone receptionist (see Section 5).
• Improve our website and services using anonymized analytics data.
• Comply with applicable laws and regulations.

We do not sell your personal information to third parties. We do not use your information for unrelated marketing without your consent.

4. Text Messaging (SMS) — Jobber Business Number

H & H Appliance Repair uses Jobber as our field service management platform. Jobber provides us with a dedicated business phone number used to send and receive SMS text messages related to your service.

By providing your phone number and scheduling or requesting service with us, you consent to receive text messages from H & H Appliance Repair at the number you provide. These messages may include:

• Appointment confirmations and reminders
• Technician dispatch notifications ("on my way" updates)
• Service completion summaries and invoice links
• Follow-up messages regarding your repair
• Requests for reviews or feedback after service

Message frequency varies based on your service activity. Standard message and data rates from your mobile carrier may apply.

To opt out: Reply STOP to any text message from our Jobber number at any time. You will receive one final confirmation message and no further texts will be sent unless you re-initiate contact. To opt back in, reply START.

For help: Reply HELP to any message, or contact us at (605) 951-0603 or [email protected].

Jobber's own privacy practices are governed by the Jobber Privacy Policy, available at getjobber.com/privacy-policy.

5. Automated Phone Receptionist (AI)

H & H Appliance Repair uses an AI-powered automated phone receptionist to help answer calls, collect basic information, and route inquiries when Kory is unavailable. When you call our business number at (605) 951-0603, you may interact with this automated system.

Disclosure: You will be notified at the start of any AI-assisted call that you are interacting with an automated system. You will always have the option to leave a voicemail or request a callback from Kory directly.

Information collected during AI-assisted calls may include:

• Your name and callback number
• A brief description of your appliance issue
• Your preferred service timing or urgency

This information is used solely to facilitate scheduling and service delivery. Call interactions may be recorded or transcribed for quality assurance and follow-up purposes. By calling our business number, you consent to this process.

6. Information Sharing

We may share your information with:

• Jobber: Our service management and scheduling platform, which stores job records, invoices, and customer contact information.
• QuickBooks: For accounting and financial record-keeping.
• Google Analytics: Anonymized website traffic data to improve site performance.
• Payment Processors: PayPal, Venmo, and credit card processors as needed to complete transactions.
• Warranty Providers: GE and Whirlpool, if your repair is conducted under a manufacturer warranty program.
• Legal Compliance: When required by law, court order, or to protect the safety and rights of our business or customers.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Cookies & Website Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is aggregated and anonymized. You can disable cookies through your browser settings at any time, though some site features may not function as intended. We do not use cookies for advertising or cross-site tracking.

8. Data Retention

We retain your personal information for as long as necessary to provide services, maintain warranty records, and comply with legal obligations. Service records are typically retained for a minimum of 3 years. You may request deletion of your information by contacting us at the details below, subject to any legal retention requirements.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of SMS communications at any time by replying STOP.
• Request that we not use your information for purposes beyond service delivery.

To exercise any of these rights, contact us at [email protected] or (605) 951-0603.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Our service management tools (Jobber, QuickBooks) use industry-standard encryption and security practices. However, no method of transmission over the internet or electronic storage is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: